A common problem is the length of the path where the game is installed. Windows often can't handle long paths. What you could do is rename the application folder to something shorter, like TFTUV and move it several directories up, like: C:\Games\TFTUV or something.
Also, make sure the game is installed in a location in a directory with a full path that is representable in the current system language. So installing the game in a directory containing Chinese characters while the system language is set to English will probably lead to problems.
Hope that helps!