Post by Akimya in Issues with the Desktop app and Quest 2

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Akimya3 years ago (2 edits)

Same issue here,

USB transfert on Quest 2 not working. Wifi transfert is working fine.

I've tried :

Run Supermedium as an admin > same issue

3 differents computers > same issue

Uninstalled/reinstalled everything (lastest version with deleting the app/data folder in between) > same issue

With or Without sidequest > same issue

update to the last version of the oclulus quest 2 (V23)> same issue

If you are not able to reproduce this bug, try installing your software on another computer?

Or maybe it's something related to our localisation / OS language ? I'm from France and I can tell that the app is not handeling well accented caracters like é è...

Anyway it would be nice to hear some news about this issue. Thanks

Supermedium3 years ago

Hi, dev here,

Appologies the inconvenience and the delayed response. We had a team member living and had to juggle priorities.

It looks like something specific to Quest 2 is not letting the companion app transfer the files adequately on a cable connection via adb. Issues don’t reproduce in Quest 1 and not sure what’s the difference between the two systems at the moment.

To compensate I’m happy to offer a refund. Send me the email you used to buy the app on itch.io to diego@supermedium.com and I’ll handle it.

I appologize again for all the inconvenience,

Diego.