I am sorry to hear that. When someone else makes an avatar for you please make sure you get send the entire folder with the files of the export. When it is still not importing delete the Avatarprofiles.json file that is created when you hit save in Suva. For more information/help contact me on discord please. Either in the Suva support discord or directly. Invitation link is on the store page or in the about section in Suva.