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Hello! I bought this but the download isn't working. I just get an error and it downloads an empty folder. Am I missing something or is there another download link I can use?

Hello! The download still not work for you ?
I'll contact to see what is the problem. 

It still doesn't work. It fails instantly whether I use the app or try on the website

I'm waiting for the answer of the itch team.
I'm sorry for that. if you download the free pack it not working either ?

Yeah I get the same result regardless of how I download it. Whether I choose to download it all at once or  download the files separately I just get an empty folder and a notice that the download failed. Also, I appreciate you taking the time to help! I'm looking forward to using the assets once I can download them!

Hello, apparently there is no problem for the downloads.
Here are some things the itch team say you can try:

  • Are you staying connected to the internet the whole time while the file downloads?
  • You should not be using any download manager extensions or programs, they are not compatible with our website
  • Are you using any proxy or VPN services? Try disabling them
  • You might want to try temporarily disabling your virus scanner if you have one, to see if that lets the download through
  • We have a desktop app that supports resumable downloads that you can try:

I'm using the desktop app and dont have a vpn or virus scanner enabled when downloading. Is there another download link i can try?

Hello, you can send me your mail ? 
I'll send you the link.   Thank you!