As mad as I've been about their nonsense with the delay, they have been super good about dealing with problems in the past. If you can't find it you'll be getting another book super soon.
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Hopefully it doesn't come down to that. It's a shame that blackbox is marring this experience so severely. I don't blame you for their faults but to say I'm displeased with the fulfillment center's handling of this situation would be an egregious understatement. Thanks to your prompt, same day response, I'm willing to wait further.