I purchased the same game as well with the same result. I contacted support a week ago with no reply back. Any help with this issue would be greatly appreciated. The game is awesome and it’s bumming me out that I can’t get it.
Send me a mail on support@deisim.com with the mail adress you used for the purchase and I will look if I can do something to help.
I just sent you my email that was used. Your game is awesome and I can’t wait to get this fixed so I can play.