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i tried to buy the game and it said invalid zip and then it took money out of my card so idk what to do

Try contacting itch.io support, maybe they will know what's the problem and what to do next.

i did an they havent responded do they have a number

They won't respond in 1 sec they are humans too.. Have some patience pls

i actilually sent them a email about it two days ago so

NVM then, I didn't say a thing.