Thank you so much for playing!
Yeeah, I wish we had more time to make that clearer, it's more of a guessing game at the moment which questions lead to the people realizing they are dead and to be fine with it. But yeah, basically they are souls that have not realized they are dead and need the help of Death to realize it. Depending on the personality, Death has to choose one way or the other to make them be okay with being dead and moving on to their afterlife.