Hey thank you for the notice! May I know which platform you're playing on?
We've notice the web version on mobile is struggling with loading the game's assets, happens 2/3 times and we still haven't found the culprit TToTT (suspecting low memory on web tabs)
For now I'd rcm downloading the window version for the best chance, or reloading/opening new tab on a desktop web. Thank you for giving it a try and reporting the issue either way! Really appreciate it!!