Sorry you're having trouble! Hopefully we can help. Sometimes devices have security features that prevent executables like our game from downloading. Is that something you can check?
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Usually it's found in the "Settings" menu, the little cogwheel. Not sure for your device specifically, but you're looking for something like "Security and privacy". From there, you want to see something about installing apps, like "Install Unknown Apps", and give permission to our game. Hopefully that helps!