Thank you so much for your comment and for sharing your call center experience, Dollheart!
What you said makes total sense; perhaps it's because it was different people that the English level among the emails changed depending on who was writing it!
Yeah, their lack of help in marketing really bummed me out... I wasn't sure if I was being paranoid but it really IS more logical for partners in a collaboration to BOTH try to market a product, right? I actually visited a Miniso shop recently and they certainly do promote a lot of Sanrio so I'm not surprised their campaigns are so successful <3
Everything that happened was a real shame... but well, at least I learned from this. Hopefully the next time I make physical merch it goes well!
Thank you for the good wishes and your kind words, hope you have a wonderful month! <3