Hi,
Thank you for reaching out to TikLiveGames support!
We're sorry to hear you're having trouble linking the app to your TikTok account. Here are the most common fixes:
- Make sure your TikTok profile is set to PUBLIC
- Open TikTok app → Profile → ☰ menu → Settings and Privacy → Privacy → Turn OFF "Private account"
- Make sure you are currently LIVE on TikTok when connecting
- The game can only detect your account while you are actively streaming
- Verify your TikTok username is entered correctly in the game (no extra spaces or symbols)
- Make sure TikTok Live Studio is running and you are logged in
- Try restarting the game application and reconnecting
If none of the above works, please reply to this email with:
- Your TikTok username
- The name of the game you purchased
- A screenshot of the error if possible
You can also reach us directly at: gamedevblockchain@gmail.com
We'll get you up and running as soon as possible!
Best regards, TikLiveGames Support Team Available 24/7