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what does ticket mean, actually I am new to itch.io and development community.

When you contact support, your message is entered into a ticket database so that itch.io staff can track work on it.

Thank yo

So should I contact support so that I can get indexed, I actually don't know much. It's been 3-4 days since I publish my Kinetic novel demo.

(+1)

...As explained in the Search & Browse FAQ, 3-4 days is a very short time.