There is obviously something wrong with your setup, specifically, whether the game files are corrupted, there’s some driver issue, or any other esoteric problem that’s not immediately apparent.
None of these things mean you were sold a broken game, considering the many others who haven’t had any issues.
I’m not saying you shouldn’t have reported it, as there is obviously something wrong, but immediately claiming the game is broken, implying that the developer is knowingly selling a non-functional product, is completely unnecessary and blatantly incorrect.