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Hi, we're sorry. Your email went to spam. We've replied.

Such unhelpfull answer (Hello. You can block a user.) that I will answer here:

HOW?

no such feature visible...

It's very simple. Click on the user's nickname and then click on the icon that looks like a block/stop signal. Then confirm.

I already tried that before.

There are 2 small icons, neither of which has a tooltip or look  "like a block/stop signal"

1 look like a ! in a circle, the other look like an 'end limitations' road sign.

Playing on smartphone, if it is different on others plaftforms.

But I drew my conclusion from this reluctant support....

You've tried this before. What exactly?

Click the image that looks like a "end limitations road sign" and block the user. That's all.

Too late.