I don’t necessarily think it was the wrong approach. I don’t even see a problem with it honestly. I’m someone who sees the value in less than positive experiences. I get that being uncomfortable with something doesn’t necessarily mean it’s a bad thing.
The way I see it, this wasn’t meant to be a positive experience. It was meant to point out the way some of us are treated. The story had some dumb sighted people, and it had some that were OK. Maybe it could do with a bit of rebalancing where you have more of a mixture of both, but this is very subjective.