I guess the basic questions to ask are:
- Are you on Windows 10 or 11?
- Do you have the latest Nvidia or AMD drivers installed?
- Do other Unity games work as expect on your machine?
- Do you get any Application errors in Event Viewer? Start Menu > Search "Event Viewer" > Select Windows Logs drop down > Select Applications > CTRL + F enter "starmaker" hit next until you find something that looks related to an error or information about the cause of the issue e.g. dll problem, runtime error something like that....