Sorry to hear that, but it's out of my hands now.
Viewing post in Problem with my game
I have the same situation as you :(
Crazy what is going on, I can not understand why it takes so much time and it really hurts our viewership.
I do not understand why even such a long progress. I saw your post here being made days ago and it just makes me afraid that it will go the same way for me. They are also not answering my emails.