Thanks for the bug report! We did a bit of testing on the current version and couldn't recreate this issue. Do you remember how far through the intro sequence you made it before getting softlocked? Were you able to complete the "customization" section at the beginning? We'll try to troubleshoot.
Oh no it's the very first line of the game. I was able to identify the trigger. Sending "Get up" doesn't register but "get up" does for whatever reason.