...I didn't respond the third time because there's nothing more to add. It was out of my hands once I notified our admins about your ticket. They certainly aren't going to tell me about their interactions with you. They'll reply via e-mail if at all. And as the rules of this category point out, itch.io staff is unlikely to see your post here in the first place.
I have not received any response even when you said you notified them; I reached out to them recently with another follow up but still no response. I am aware that support team is small, but 2 months with no response is very very long. If you can notify them again about the issue since this is severely impacting my growth as a fairly new developer. Thank you in advance.