Unsure what your game is specifically about, but the only response I got on my friend's behalf was an easily disproven claim of violating itch.io's content guidelines. As you've said, the way they apply the rules are inconsistent, and needless to say it's frustrating watching the admins play with people's lives and hard work like this. Best of luck in getting a response.
Viewing post in NSFW Deindexing/Bans
Personally I don't mind if they never respond. I just don't want to be cancelled. kek.
Yeah, that's what happened with the other devs I'm in communications with. I got an IRL job and my following is very small, so it really is no biggie if I get nuked one day, but some of these guys were making near six figure income on their games and then out of nowhere they get nuked without cause. And there isn't any real appeal path which is why I'm thinking it's just bot run, because even if the staff is understandably bogged down with the credit card companies, there should be some feedback on what to do next. I've had similar issues on ebay and gunbroker. I'd rather have indian tech support than the cold shoulder of our AI overlords.
I figure worst case scenario, I have twitter and xmrbazaar as backup and I'll just pin a tweet with download links or something like that.