The game is really nice! I love the overall atmosphere - the music, art, and characters create a perfect detective feel. I especially loved the typing sound! The theme is integrated nicely - the timer adds a sense of urgency, and the mini-games are fun and serve their role perfectly by distracting you from the work.
I have just a couple of small suggestions. Sometimes I couldn’t tell the difference between “a” and “o”, even in fullscreen. Also, I think adding a visual indicator in the reports (like a tab) would help differentiate between a new line and a simple space.
Another note: I found it a bit frustrating when new customers and mini-games appeared at the same time. I knew the mini-game and typing would be locked once the dialogue started, so I felt pressured to finish the mini-game faster. I understand that the locking mechanic does its job of making the clients’ interruption frustrating, but I thought it would be nice if clients and mini-games didn’t appear simultaneously.. That’s just my opinion based on my experience.
Fantastic job overall - I enjoyed playing it a lot!