Would need more information to help you.Which version of the game are you having issues with?What are your computers specs? cpu, gpu, operating system and so on.
In latest version and hp laptop 12th Gen and everything is latest
Which model? Laptops usually have a model name and number like "SuperBook15-ec8329".
It might be written on a label on the bottom of the laptop.
Hp Laptop 15-fd0xxx
It seems that a lot of users with intel integrated graphics have a hard time getting the game to run.
You might have more luck with the dx12 build.
