And what I can do is let them know to expedite one or more tickets, as explained in the rules of this category. And those ticket IDs are in the possession of your friend, who should be the one posting here as the interested party.
Well, the ONLY sign of life he's ever had with support staff is a takedown notice that specifically instructed him to directly reply to the email, and that notice didn't have its own support ticket ID. For the record, if you can still help with that, his ticket ID is 310484 . Thanks for your help and prompt responses in the meantime--it genuinely means a lot to us.