Hi jtrussell, sorry you're having problems. itch isn't a perfect storefront. The standard procedure here is to contact itch support ( support@itch.io ). You can either ask them for a refund or try to resolve the download issue. itch doesn't provide us a record as to whether you purchased the game, so we need to be careful. However, if itch doesn't provide you support within one week, post again here and we'll try to resolve your issue ourselves. Thanks again for your purchase and patience and we'll try to get this resolved soon.