Requesting resolution for delayed payments and lack of communication.

I’m waiting on a few payments, the oldest of which was requested 22 days ago as of this post (that's August 23, 2025). There’s also additional money I can’t request yet because these payouts, and a third, are still pending.

• Support Ticket #309245 - Payout #196352
• Support Ticket #309675 - Payout #195775

Thanks in part to itch, my VSTs and sample packs have reached indie composers, musicians, and devs aiming for that late-90s/early-2000s vibe. I’m genuinely grateful for that.

However, the unexplained, prolonged withholding of creator payouts is unacceptable. Many of us (myself included) have integrated development into our livelihoods. Any delay of payment is concerning, and I’m seeing a number of public reports of far longer waits than mine, for even larger sums of money, with little follow up (like Vintage Story). These payout delays also affect collaborators I need to pay.

I understand itch is run by humans with limits. What’s made this worse is the silence: no clear timeline, no status page, and little acknowledgement for those waiting on funds that are rightfully theirs.  When was the last time an admin has responded to this thread directly?

I won’t speculate about causes - but I am concerned for the future of devs and creators on itch.

Regardless, 

Payouts must be predictable and timely.

Because of this, I’ve de-listed all of my paid products on itch and moved sales elsewhere. I’d like to return, but trust requires on time payouts and transparent communication. Please process the payouts above or provide a concrete ETA, and publish clear guidance on payout review triggers and typical timelines.

I hope this is resolved quickly. With or without these funds, the platform has lost my trust as things stand today.

- SoundFontGuy