David Szymanski's games are usually finished, and on Steam, a platform with a very different refund system than Itch, that apparently has none. Amazes me that you complained about these "people", being those the ones who actually paid for the game and didn't had a single update, with a 90% complete chapter two for two years...
If you go to a restaurant, pay up front, and they never bring your food, or a delivery gives you 50% of your order, you will let it pass, because the other 50% was "good enough"?