This was a lovely take on the theme. The idea of Fantasy Customer Support is great in itself, but then you paired it with some absolutely wonderful lines of dialogue as well. "My sword is arguing with my shield", ma'am, I have 4 more callers on the line, and Shaerdric has threatened to quit if I redirect another call to him, just tell your animate objects to take a time out.
My only ask would be that the game could ramp up a bit slower, and I wish there was a key to quickly clear the number you've entered. The first playthrough when the phone keeps going off and you accidentally enter a wrong rune is actually just an anxiety simulator.
Overall though, great scores across the board.