Post by Geiko Games in ripped off and ignored

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Hello. Sorry for your bad experience. This really sucks and we are sorry.

Our team makes and post the game here and we do not have anything to do with the payment. It's all managed by the Itch.io team, the platform, just like Steam.

All concerns and questions about payment shoud be forwarded to the itchio support: support@itch.io

Itch.io is an amazing and well known platform. I'm sure they will help you.

Your topic is delisted cause of it's not a problem with the game itself, so we can't help with that.

We hope you the best.

kena1963165 days ago

this is an Itch.io forum though...your support will not help me, i emailed 3 times in past week and not even a courtesy reply....just total ignore.

yes it really does suck, not only am I out $360.00 I also had to go through whole process and take a day from work just to get my account unfrozen and a new card issued. Maybe itchio is a great platform, but one of the AMAZING employees either used my card info for themselves or sold it to someone else...if it happened to me, how many others has it happened to?

how many others have posted similar just to get swept under the carpet ?

cant post in itchio forums on this, and support ignores me....who do you turn to?

Geiko Games165 days ago

I understand your frustration. But, we, the creators of the game, can't help with payment problems. We do not have access to anything. They just send us our cut of the money and that's all.

Now, let me tell you. And I'll be honest with you. You're the first one to tell us this. We sold thousands and thousands of copies of our games in more than one year here and you are the first one.

I'm not trying to excuse itch.io, just help you. I'm pretty sure it's not your purchase here that triggered the problem. I know the timing might make you feel 100% sure, but itch.io is the biggest indie platform to buy games. They are here for decades now.

Revisit your purchases. And I'm sorry again and wish you the best.