Hi, how are you? Thanks for your message.
I'm sorry you're experiencing issues with the plugin. However, it's very difficult for me to assist you without the full context. I need you to please send me a demo through the support page where the issue you're experiencing is presented, and where you can explain the problem to me in more detail so I can replicate it in my environment and provide you with a better solution, as working blindly is really very difficult. You can upload the demo to any hosting service such as Google Drive, MediaFire, or whichever you prefer.
Remember that I need to be able to open the project and see how the plugin is configured, so don’t forget to attach the entire project folder, especially the Data and js folders that contain the plugin configuration. The more information you attach, the faster I’ll be able to help you.
Remember that you have the demonstration and explanatory video that shows how to configure the plugin.
Best regards, and I look forward to your reply!