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Hi, thanks for the reply!

Unfortunately, I haven't had the crash happen myself. I have had many players report the issue, but they don't know why it is happening (the video that wont play is the first title video played when the game is launched, so from their perspective them game just wont run). Because it is the first thing to run when the game is launched, it makes me wonder if it isn't specific to certain devices or system specs etc.