for posterity, a message i posted in the itchio discord in the bundles channel -- to be clear their rules directly state not to post about specific support. do not make more posts in there, but if you want, please add a reaction emoji or something.
text reads, "hi @admin i've been trying to get support for queer games bundle since may 28 -- my support ticket is #280521. will caution others building bundles right now that we haven't been able to reach anyone at support in this time."