Hi, some FAQs about the delay, and an update

1. Have you emailed itchio?
Yes, weekly, have tried other ways too

2. Can't we just make the bundle ourselves?
In theory, we can, but we still need itchio's help in almost any scenario because of the size of the bundle, so this is not a good option for us

3. Should we all email/post to itchio?
Please, please, DO NOT do that. If itchio staff isn't responding, it's almost definitely because they're overwhelmed with work. It is a very small team. Adding more messages of any kind won't help. The social media probably isn't administered by the same person anyway, seriously please don't do anything like this to them

On our end, I've escalated by sending a message a different way to try to reach someone. 

4. What will happen when the bundle is processed? I'm afraid to miss an email.
This will work the same as in the past, so you'll need to approve our two bundle pages (regular price & PWYW price) from your itchio account. I don't know what the timeline will be, but will promise now that you'll have a full week to approve after we send out those links. 

I'm also thinking about sharing some individual projects as a way to celebrate pride and keep the trail of breadcrumbs going -- maybe 1-2 a day across our social media, picked from our planned final bundle. If it sounds like a good idea to you, could you upvote this post? Any concerns about this idea, please feel free to reply and share. If it won't serve our community well, we don't have to do it at all.

for posterity, a message i posted in the itchio discord in the bundles channel -- to be clear their rules directly state not to post about specific support. do not make more posts in there, but if you want, please add a reaction emoji or something.

text reads, "hi @admin i've been trying to get support for queer games bundle since may 28 -- my support ticket is #280521. will caution others building bundles right now that we haven't been able to reach anyone at support in this time."

for posterity, here is a new thread i created in the itchio support forum. the rules say explicitly not to create a thread about an individual support request. please do not create a new thread of your own, but upvote this post if you can. i can only say it's very difficult to decide what to try or not because, as people are seeing now, our reliance on itchio is very fragile.

text reads: "hi, we've been waiting for admin support for QGB, as in the past four years, since may 28 with no response at all. please, i'm just looking for someone from admin to respond to any of my messages or posts. our ticket is #280521. 

sorry, but itchio's lack of accurate time information anywhere, including on the cooperative bundle instruction page, means i have no choice but to post in violation of the rules in here and in the discord by asking about the timeline of my specific request. support hast not replied at all in over three weeks. that is way beyond the "typically 1-3 days" listed here.

last year, we were bottlenecked because leaf was away and we weren't asking exactly the right way to get the help we needed from someone else. i've asked repeatedly if someone can just let me know if that is the case again. what we're asking is completely in line with the listed instructions and requirements on itchio's bundle instruction page.

thank you, please, if anyone replies to this. we just want information based on the past four years of support and the public materials on this website."

continued documentation for posterity. i emailed support on may 28, june 4, june 11, june 19. i messaged leaf on twitter on june 4. i messaged leaf on discord on june 15.

June 23, no news

(Just after) June 24, no news