After a few days of completing the game I absolutely agree with you. The arts good and it's porn but that's all it has going for it.
To add onto one of you points, someone as important as that would have a larger team, someone to not only supply history and background checks but also someone to send in back up when needed.
Only having a pistol is also a problem because while it can scare normal humans, facing anomalies or large groups of humans, a pistol ain't scaring anything. At least give the pistol some extensions or a gun with actual power.