Been 6 months without any response from them. Tax info is up to date. I have had to send an email threatening legal action if this isn't resolved. I imagine they expect nobody will ever follow through with it, but it's such an easy win that it's a no brainer.
Companies need to be held accountable. A delay of a month.... I can look past that. 6 months and multiple emails ignored... nah.
We understand your frustration, but we do not intentionally withhold funds for any of our users unless they have active support cases, are being investigated for fraudulent or otherwise illegal activity, or unless they have some other account issue that is preventing us from being able to complete payment. Any payment issue that is *not* one of those things is simply a result of a human mistake, or related to other issues that we may not be immediately aware of, such as users having invalid tax information that hasn't refreshed its status until we've gotten an opportunity to manually refresh it on our end.
We are working to improve both our speed and efficiency at resolving these issues, but we are naturally limited by the fact that we are a small team handling a lot of work, and we have to address support from a number of different avenues. We appreciate your patience and understanding as we continue to work through these issues and get as many of our users situated as we can!
