Hey, sorry to hear that. I just finished to work on the newest character, so I had times to work on your problem.
Sadly, I followed every step you said and nothing happened for me. Either with the A) or the B). But I found that it happen for me if there's a lot more character (like 80+) AND the staff list is open.
I think I can then found something to work on, I hope to can solve this problem. Thanks for the report :)