Hello,
I don't know if someone already contacted you about it but right at the beginning of new game when asked about the game mechanics - when selected "yes" then I get an infinite loading screen with this error from the console:
https://html-classic.itch.zone/html/13782894/www/img/characters/!Door1.rpgmvp
the second infinite loading screen that I encountered was in the pediatrics area with several doors in the long hallway where i get this error:
https://html-classic.itch.zone/html/13782894/www/img/characters/People4.rpgmvp
Hope it helps