I love to hear that you are a big fan, thank you! I'm really sorry about this situation.
Do you have any screenshot of the message (with the date, the text, etc)? It would be useful for me
Unfortunately, I did not think to take a screenshot when I did this but it was definitely over a month ago. Here is what the form looks like on their site (see photo). I completed it, asking for help, and never received anything (was expecting some confirmation that they received my message but didn’t get anything). My email is jcsandoval56@gmail.com so I know if they search based on that, they will find my message.
