Hello! I bought the software a couple of days ago, but I am just testing it today (I replied to you on reddit!). The file that I am trying to transcribe was a DVD that I converted to mp4 with HandBrake, and clocks at about 1 hour, 20 minutes approx. 389mb.
The file is recognized by the software, and it says in the bottom "Transcribing filename.mp4". However, it doesn't go past 0%. And after 5 minutes or so, the text that says "Transcribing ..." disappears. But the progress bar still shows 0% as if there was a file loaded.
I then tried without GPU acceleration on options, and the text with the file name remains, but it still doesn't show any progress. Is that to be expected with a file of that size?
My notebooks is kind of old, a 2015 ThinkPad with an intel i7-5600U. Maybe it is expected to be that slow? It has been running for 1 hour now, and it still shows it at 0%. Maybe a way to know if it is running, or stopped and should be loaded again.
Thank you for any help! And please tell me what else should I report. Cheers!