Post by hechelion in Support Ticket (#279192) - Unauthorized downloads from abusive buyer account

Viewing post in Support Ticket (#279192) - Unauthorized downloads from abusive buyer account

Are you aware that Itch's terms of service don't limit the number of downloads?
Itch is also a DRM-free system.

What I'm saying is, if you want to limit access and the number of downloads of your product, Itch.io really isn't the right platform. Not only does it lack any such tools, but its TOS goes in the exact opposite direction.

Note, I'm not criticizing you. If you want to add DRM and limitations to your product, that's your decision, and I respect it. What I'm saying is that Itch isn't the best place for that sales approach.

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Hasalynx Games262 days ago (1 edit) (+1)

Hi,

Thank you for your reply! Yes, I’m aware, and you’re absolutely right—Itch.io probably isn’t the best platform for us to publish on.

That said, when multiple downloads come from a single account, Itch.io loses money as well. From what I’ve checked, their Terms of Service bind purchases to individual accounts, meaning a single purchase is intended for personal use, not for multiple users. While the platform doesn’t enforce DRM, sharing download links or login credentials appears to be discouraged.

At this point, I don’t think we’ll be publishing here again. I spent four months working on this game, and after the abuse, I’ve completely lost my motivation. :c

-Maxine

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Viewing post in Support Ticket (#279192) - Unauthorized downloads from abusive buyer account