I would still like help with this please. This was posted last night when I was more tired so I just want to offer some more clarification/information so Mods can help me better.
As stated above, I noticed that one of my games got a "review" but it wouldn't show when I actually click on the review portion of the game itself. I will provide images below so you can see exactly what I'm talking about:
This is weird enough on its own but I wasn't really all that worried about it. I figured this was just the internal servers being slow, some minor bug, or whatever. However, I went to check the game's page to see if the "review" was reflected there. Turns out it WAS and I'm not very happy about that for a few reasons. First let me show you the evidence that it is posted there:
As you can see, this also says 6 reviews instead of the 5 that I can see as a creator when actually checking reviews. Again, not a problem except I know that dropping to a 4 star on this title is IMPOSSIBLE unless I received an exactly 1-star review. This is what lead me to track down the review and see what was up. When somebody hates your game that much you kind of want the feedback, especially when all but one of your reviews up to that point has been 5-star.
So I did exactly that. Since I knew roughly when the "review" came in, I searched the "Global" feed to find it. It was exactly where I thought it was and I grabbed a screenshot of said "review" and the user who posted it. As stated above, I don't want to put this guy on blast so I will NOT provide the photo here unless the mods request it. I think this guy is pretty rude for what he's doing but I'm not here to be malicious, I just want his "review" removed from my game as he was NOT supped to be able to even leave one in the first place.
Let me explain. Doing some basic investigative work, I found that he was going around giving 1-star reviews and complaining on other game pages, notably FREE games related to COVID giveaways for games that were not claimable. This prompted moderator response where his review privileges were revoked along with commenting privileges (to my understanding, on the second one). This was approximately 9 days ago, you can also see his posting activity ceases there as well reflecting that this went in place.
Moderator involved was Leafo, response was verbatim this:
"Stop spamming on people’s pages, and, even worse, stop rating them 1 star because they don’t want to permanently give you the game for free. Your posting privileges have been disabled along with all of your ratings."
Despite this, he seems to still be able to leave ratings that are invisible to the creator but visible to the public. Why? He should not have been able to leave a review on my game in the first place, not withstanding the actual harm it's done to my title. There is sufficient proof that this user is leaving bad-faith reviews that are, as far as I'm concerned fraudulent. The system should not allow this when the user is a known issue who keeps repeating the same offense. I as a creator should not be punished as a result of one bad actor (who shouldn't have even been able to act) either.
Hopefully this provides more information and speeds up the help I can get.
Thank you for your time,
-JS