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Please read the rules of this category. They explain:

  1.  that you can't get an answer here
  2. what to do instead

Hope this helps.

1 - I have seen posts similar to this one where you say you will "let the admins know". That's why I posted here, especially considering it's been 52 days (54 now).
2 - What to do instead is contact support, which, like I wrote on my post, I already did a week ago and they left me hanging.

Yes, and the rules of this category say,

If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

Hope this helps.

Oh whoops, sorry about that.
The ticket ID is 174546.

I've let our admins know.

Thank you.