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Tax on top of price for EU?

A topic by mosgrom created Mar 14, 2020 Views: 590 Replies: 4
Viewing posts 1 to 4

I understood that the listed price would include the tax and that what I & itch are left with is the price I set minus the tax (and payment-fees etc.). But for customers in the EU the tax is on top of the price I set??? I didn't realize this was happening and have probably pissed off some people. Not saying this is itch fault or anything, clearly I misunderstood. But, is there some way to set this or can I charge a different price for EU people. I'm from EU myself and I do realize what a pain in the behind the EU is with this thing. No other area I've sold to shows this tax thing on top of the price. I want me to take the hit for that tax thing not my (few) customers.

Just found some other post here on itch.io (https://itch.io/t/511896/30-instead-of-10-itchio-cut) in this leafo seems to say that this is the way it is at the moment and it doesn't look like you can set it differently. This is very off putting for EU customers.  As leafo points out himself this is not what a EU customer would expect. (Weirdly enough US customers would be more accustomed to tax on top of price thing but they don't have it). Are there any plans to change this or make it an option?

Hmm here: https://itch.io/docs/creators/payments#vat-support it seems to suggest that it's optional to include or exclude the VAT into the set price. Or do they mean there only if you use the "direct to you" model of payment? I've looked through my options/payment mode etc. and don't see it there. Or is it fixed once you start selling??? Anybody?

Moderator(+1)

Our dev team is aware that EU customers expect VAT to be included in the displayed price, but they never found a good way to make this work. So for now it's only possible with the direct-to-you payment method, where Itch doesn't collect VAT and lets the seller handle it instead. Sorry about that.

Ok, well thanks for the reply.

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