Yeah... it’s really a shame because many of his plugins are very interesting and great, and I understand they’re used by a lot of people and he has a lot of responsibility, but it’s also true that his customer support could be better. I’ve tried several times to get in touch and unfortunately haven’t received any response.
And since everything is encrypted, it’s impossible to work on or release compatibility patches, which I personally think is wrong — I mean, if you’re paying for the plugin, the code shouldn’t be encrypted. I encrypt the code only for the DEMO versions of my plugins to protect the code, of course, but I believe that users who purchase the FULL plugin have the right to customize it however they want, if they know how to do it. Obviously, I’ll still be the one who knows how the code works, but I have to at least give people the chance to make changes if they want to. Every developer has their way of doing things, but well, I can only speak for myself, and I strive to make my products the best they can be. For me, keeping the people who trusted in my plugins happy is a priority.