I did and I did write the support. They won't reply, I sent numerous emails in the past 2 months and none has been answered. Hence me opening this in the hope something will move
It might. I can let an admin know if you do what the rules of this category instruct you.
I've added the ticket ID, is that what you meant? I see nothing else that I have not already tried
Yes. I've let our admins know.