You were lucky. My last payment took about 17 days (I'm not complaining, I'm just sharing the information.), and reading the forum, 14 days is more or less the normal wait time.
Your payment will most likely go out within the week, regardless of whether you contact support or not.
If you want to know what to do, the process is to contact support and share the ticket number here. The forum isn't answered by support, but by the community. So there's not much else you can do.