I understand everything you are saying, and I do apologize if my tone came across as harsh. It is just a little frustrating, as I was led to believe some things by Olivine that are not necessarily the case now, it seems.
I have checked my email daily since the release of the game, and have yet to receive the steam key for the game in any regard. That was initially why I was attempting to reach out. I am not sure why Olivine would tell me to reach out to you using the swt KS email if you did not have any access to it. I do apologize for that, but on other websites I also went without an answer, and as such I had to come here to ask.
As well, I did send my information over, but got no confirmation it was actually received. I believe my frustration stems from the lack of communication in any regard. I understand you as a studio does not owe that to me, but I was instructed by Olivine that there would be some form of communication. It was my misunderstanding in believing this was the case, and I apologize for my tone, though I am sure you can understand my frustration given this information.