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(4 edits)

Thanks for reminding me (this reply if also for anybody else who has the same issue):

We did update the generator to support mac OS, but it doesn't on every machine. From what I understand, it's possible that it has to do with some hardware compatibility layer, but we'd need more information.  Please email or dm me with the details about your specific problem and it could be helpful.

Hopefully we can solve it, and when we do I'll edit this post.

For now we might have to say that the primary platform is windows and not all macs are guaranteed to be supported. 

Thanks

Thank you for the quick response.  Issue seems to be the same as many of the Mac users.  When I go to app and double click it simply says "The application "Elements Character Generator.app" can't be opened.  Looked at my settings to ensure third party apps are enabled and they are.  I appreciate you looking into this.