I'm so sorry about that! Over the years we've heard of people losing a single file because something went wrong with it, but we haven't encountered an issue where someone always ran into that kind of game breaking issue. We'll do what we can to figure something out, but I'm not sure what I can suggest for you right now, other than potentially playing on a different computer. Also, could you let us know which guy you were pursuing? Was it the same one each time or different boys?