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everlyspixelsandpens35 days ago

I’m sorry you’re having issues! I’m not sure why that’s happening but it could be because I’ve changed the structure of the pack. It could also have something to do with the sale. I don’t know much about how itch does this stuff behind the scenes and I may have made a mistake somewhere when setting up the update!

Can you tell me, or show me w/ screencaps maybe, what you’re seeing when you try to download? If it’s happening to you, it might be happening to other people and I don’t want folks who purchased these packs to have to buy them twice, that’s completely unintended!

I promise we’ll figure this out.

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StrangeBoxTales34 days ago

I ask the support for answer.. I cant buy again every assets I already buy when there is an update.....

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StrangeBoxTales34 days ago

You own this asset pack

DownloadPurchased for $1.99 216 days ago (50% off)

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StrangeBoxTales34 days ago

Thank you for purchasing Retro Cybercity Corporate Tileset (revamped!) by everlyspixelsandpens.

You purchased the asset pack on 2024-03-15 12:28:26 for $1.99 (50% off) with the email strangeboxtales@gmail.com. This page has a unique URL for your purchase. You can always access the latest files from this page. You should have also received an email with a link to this page. If you ever lose the URL for this page you can request it to be emailed to you from the support page.

This purchase is linked to the account StrangeBoxTales.

Nothing is available for download yet.

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everlyspixelsandpens34 days ago

Hey! Thanks so much for providing this info. Did itch support tell you that you can’t download (for free) an update to a pack you’ve purchased? That seems extremely odd to me as users would then also not be able to update whole games they purchased?

Anyways, until I figure out what’s causing this, I’ll email you the new stuff directly since you shared your email address. I am really sorry for the inconvenience and as soon my sale ends I’ll contact itch support and find out if I messed something up or what the best practices are for updates – it may be that updating during a sale is just a bad idea!

Please check your email to find the new Corpo tileset and assets.

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